Privacy Policy

Last updated: [28/06/2026]

1. Introduction

StumpClear Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, use our services, leave a review, or interact with our advertising.

This policy applies to the website:

www.stumpclear.co.uk

and to personal information collected by StumpClear Ltd in connection with our stump grinding services.

2. Who We Are

StumpClear Ltd is a UK limited company providing stump grinding and related services.

Business name: StumpClear Ltd
Company number: [Insert company number]
Registered office: [Insert registered office address]
Email: [Insert email address]
Telephone: [Insert phone number]
Website: www.stumpclear.co.uk

For the purposes of UK data protection law, StumpClear Ltd is the data controller for the personal information we collect and use.

3. Personal Information We Collect

We may collect and process the following types of personal information.

Information You Provide to Us

This may include:

Your name
Email address
Telephone number
Property address or job location
Billing address
Details about the stump grinding work required
Photographs or videos you send to us for quotation purposes
Access information, such as gate width, parking details or site restrictions
Messages sent through our website contact form
Emails, WhatsApp messages, text messages, phone enquiries or social media messages
Customer reviews, feedback or testimonials
Payment and invoicing information

Information Collected Automatically

When you visit our website, we may collect certain technical information, including:

IP address
Browser type and version
Device type
Operating system
Pages visited
Time spent on the website
How you arrived at our website
General location information
Website usage and performance information

This information may be collected through cookies, analytics tools and similar technologies, subject to your cookie preferences.

4. How We Use Your Personal Information

We use personal information to:

Respond to enquiries
Provide quotations and estimates
Arrange appointments
Carry out stump grinding services
Communicate with you before, during and after work
Send invoices and process payments
Keep business and accounting records
Manage customer relationships
Deal with complaints or disputes
Request and display customer reviews
Improve our website and services
Monitor website performance
Measure advertising effectiveness
Run Google, Facebook and Instagram advertising
Comply with legal, tax and regulatory obligations
Protect our business, website and customers from fraud or misuse

5. Our Lawful Bases for Using Personal Information

We only use personal information where we have a lawful basis to do so.

Depending on the circumstances, we may rely on the following lawful bases.

Contract

We use personal information where it is necessary to provide a quotation, arrange work, carry out services, issue invoices, or otherwise deal with a service you have requested.

Legal Obligation

We use and retain certain information where required by law, including for tax, accounting and company record purposes.

Legitimate Interests

We may use personal information where it is necessary for our legitimate business interests, provided your rights and freedoms do not override those interests.

This may include:

Responding to customer enquiries
Managing bookings and customer relationships
Keeping basic business records
Improving our services
Protecting our website and business
Requesting customer feedback
Dealing with complaints or disputes

Consent

We rely on consent where required, including for:

Non-essential analytics cookies
Advertising and remarketing cookies
Certain marketing communications
Publishing identifiable customer testimonials where appropriate

You can withdraw consent at any time.

6. Website Contact Forms

When you submit an enquiry through our website contact form, we use the information you provide to respond to your enquiry, provide a quotation, arrange work, and communicate with you about our services.

Please avoid sending unnecessary sensitive personal information through our contact form.

7. Photographs and Site Information

You may send us photographs or videos of tree stumps, access routes, gardens, driveways or surrounding areas so that we can assess work and provide quotations.

These images may include identifiable property details. We use them only for quotation, planning, service delivery, record keeping, and resolving any queries or disputes.

We will not publish photographs of your property for marketing purposes without permission.

8. Customer Reviews and Testimonials

We may ask customers to leave reviews about our services.

Reviews may be posted on:

Google Business Profile
Facebook
Our website
Other review platforms

Where we publish testimonials on our website or marketing materials, we will usually use limited identifying details, such as a first name, surname initial, and general location.

If you would like a review or testimonial removed from our website, please contact us. If your review appears on a third-party platform, you may also need to contact that platform directly.

9. Marketing Communications

We may occasionally contact existing customers about our services where permitted by law.

Where consent is required, we will only send marketing communications if you have agreed to receive them.

You can opt out of marketing communications at any time by contacting us.

10. Analytics

We may use analytics tools, such as Google Analytics, to understand how visitors use our website.

Analytics may help us understand:

Which pages are visited
How long visitors stay on the website
Which devices and browsers are used
How visitors found our website
How the website performs

Analytics cookies will only be used where appropriate consent has been given through our cookie banner.

11. Advertising, Google Ads and Meta Ads

We may use online advertising services, including Google Ads and Meta advertising services such as Facebook and Instagram ads.

These services may use cookies, pixels, tags or similar technologies to:

Measure advertising performance
Understand whether visitors contacted us after seeing an advert
Help show relevant adverts
Create remarketing audiences
Improve future advertising campaigns

Advertising and remarketing cookies will only be used where appropriate consent has been given through our cookie banner.

12. Remarketing

Remarketing allows us to show adverts to people who have previously visited our website.

For example, after visiting our website, you may see an advert for StumpClear Ltd on Google, Facebook, Instagram or other websites.

Remarketing relies on advertising cookies or similar technologies and will only be used where appropriate consent has been given.

13. Sharing Personal Information

We do not sell personal information.

We may share personal information with trusted third parties where necessary, including:

Accountants and bookkeepers
Payment providers
Website hosting providers
IT support providers
Email and communications providers
Analytics and advertising providers
Professional advisers
Legal advisers
Insurers
Government bodies, regulators or law enforcement where required by law

We only share information that is necessary for the relevant purpose.

14. International Transfers

Some third-party service providers, including website, analytics, advertising or communications providers, may process personal information outside the UK.

Where this happens, we expect appropriate safeguards to be in place to protect personal information in accordance with applicable data protection laws.

15. How Long We Keep Personal Information

We keep personal information only for as long as necessary.

Typical retention periods are:

Enquiries that do not become customers: up to 24 months
Customer job records: up to 6 years
Invoices and accounting records: up to 6 years
Reviews and testimonials: until removed, withdrawn or no longer relevant
Marketing consent records: until consent is withdrawn or the record is no longer needed
Website analytics data: retained according to the settings of the relevant analytics provider

We may keep information for longer if required by law or if needed to deal with a dispute, claim or legal obligation.

16. Data Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

This may include using secure systems, password protection, reputable service providers and limiting access to personal information where appropriate.

However, no method of electronic transmission or storage is completely secure.

17. Your Data Protection Rights

Under UK data protection law, you may have rights including:

The right to access personal information we hold about you
The right to request correction of inaccurate information
The right to request deletion of your information in certain circumstances
The right to restrict how we use your information
The right to object to certain types of processing
The right to data portability in certain circumstances
The right to withdraw consent where we rely on consent

To exercise your rights, please contact us using the details in this policy.

We may need to verify your identity before responding to a request.

18. Cookies

Our website uses cookies and similar technologies.

Some cookies are essential for the website to function. Others, such as analytics and advertising cookies, will only be used where appropriate consent has been given.

Please see our Cookie Policy for more information.

19. Third-Party Websites

Our website may contain links to third-party websites, including social media pages, review platforms or other external websites.

We are not responsible for the privacy practices, content or security of third-party websites. You should review their privacy policies before providing personal information.

20. Complaints

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office, which is the UK regulator for data protection matters.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be published on this page.

22. Contact Us

If you have any questions about this Privacy Policy or how we use personal information, please contact:

StumpClear Ltd
Email: [Insert email address]
Telephone: [Insert phone number]
Registered office: [Insert registered office address]